At The Shoes Point customer satisfaction is our top priority. We strive to ensure that every pair of boots you purchase meets your expectations in terms of quality, comfort, and style. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent refund and returns policy.
Please read this policy carefully before making a purchase.
Table of Contents
Eligibility for Returns
You may request a return or replacement if:
- The boots received are damaged, defective, or incorrect
- You received a wrong size or wrong product
- The product has manufacturing defects
To be eligible for a return:
- The boots must be unused, unworn, and in original condition
- All original packaging, tags, and invoices must be intact
- The return request must be raised within [7/10/14] days of delivery
Non-Returnable Items
The following items are not eligible for return or refund:
- Boots that show signs of use or wear
- Products damaged due to improper handling
- Items returned without original packaging or tags
- Clearance sale or discounted products (unless defective)
Return Process
To initiate a return, follow these simple steps:
- Contact our customer support team at our email theshoespoint21@gmail.com
- Share your order number and reason for return
- Our team will verify your request and guide you through the return process
- Once approved, the product must be shipped back or picked up as instructed
We recommend packing the shoes securely to avoid damage during transit.
Refund Policy
Once we receive and inspect the returned shoes:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original mode of payment
- In case of Cash on Delivery (COD), refunds will be processed via bank transfer or store credit
Please note that shipping charges (if applicable) are non-refundable unless the return is due to our error.
Replacement Policy
If you prefer a replacement instead of a refund:
- We will replace the product with the same or similar item (subject to availability)
- Replacements are processed after the returned item passes quality inspection
- If the requested size or model is unavailable, a refund will be issued
Return Shipping Charges
- If the return is due to a damaged, defective, or incorrect product, we bear the return shipping cost
- For all other return reasons, shipping charges may be borne by the customer
Cancellations
Orders can be cancelled before they are shipped.
Once dispatched, cancellation requests will be treated as returns and will follow the return policy guidelines.
Delayed or Missing Refunds
If you haven’t received your refund yet:
- Check your bank or payment provider
- Contact your card issuer (processing times may vary)
- If the issue persists, reach out to our support team
Changes to This Policy
The Shoes Point reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be reflected on this page and will apply to future purchases.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us: here and For more information on this please click here